FAQs
Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure online payment methods available at checkout.
Can I modify or cancel my order after placing it?
We process orders quickly. If you need to make changes, please contact us at support@dreamrile.com as soon as possible and we will do our best to accommodate your request before the order ships.
Shipping
Where do you ship to?
We ship worldwide. We are unable to ship to countries or regions subject to international sanctions or identified as high-risk by relevant regulatory authorities. If you are unsure whether your location is eligible, please contact us before placing your order.
How long does shipping take?
Standard shipping within the United States typically takes 5–8 business days. Expedited shipping takes 2–3 business days. International orders typically take 10–20 business days. Please allow an additional 1–3 business days for order processing before shipment.
How much does shipping cost?
Standard shipping is $5.99 for orders under $39.99. Orders of $39.99 and above qualify for free standard shipping.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items in their original, unworn condition. Please visit our Return & Refund Policy page for full details.
How do I start a return?
Email us at support@dreamrile.com with your order number and reason for return. Our team will guide you through the process.
Products
What materials are used in your jewelry?
Our pieces are crafted from a range of quality materials including sterling silver, stainless steel, and gold-plated finishes. Specific material details are listed on each product page.
How should I care for my jewelry?
To maintain the appearance of your jewelry, avoid exposure to water, perfume, and harsh chemicals. Store pieces separately in a soft pouch or box when not in use.
Contact Us
Still have questions? We are happy to help.
Email: support@dreamrile.com
Phone: 623-556-6945