Return & Refund Policy
Last updated: September 2026
We want you to be happy with your purchase. If something isn’t right, we’re here to help. Please read our return and refund policy carefully before initiating a return.
Return Eligibility
- Items may be returned within 30 days of the delivery date.
- Items must be in their original, unworn condition with all original packaging intact.
- Items that show signs of wear, damage, or alteration will not be accepted for return.
- For hygiene reasons, earrings are final sale and cannot be returned unless they arrive damaged or defective.
How to Initiate a Return
- Email us at support@dreamrile.com with your order number and reason for return.
- Our team will review your request and provide return instructions within 2 business days.
- Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
Refunds
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method. Please note that original shipping fees are non-refundable.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of delivery at support@dreamrile.com with a photo of the item. We will arrange a replacement or full refund at no additional cost to you.
Contact Us
OSITM LLC
714 W Lynwood St, Phoenix, AZ 85007
Phone: 623-556-6945
Email: support@dreamrile.com